The issue causing a blank screen when accessing open one-time buy orders and auto-invest plans on the landing page has been resolved. A fix has been included in the latest version of the Relai app.
Please make sure to update to the latest version in the App Store or Google Play to ensure everything works as expected.
Posted May 20, 2025 - 12:36 CEST
Identified
Summary: Some users are experiencing a blank screen when trying to access the details of their open one-time buy orders and auto-invest plans on the landing page. This issue specifically affects orders created via bank transfer that are still in the “Awaiting Payment” status.
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Impact: This issue affects users who: • Have open one-time buy orders or auto-invest plans created via bank transfer. • Attempt to view the details of these orders by tapping on them on the landing page.
Important: Bitcoin holdings, completed transactions, and account security are NOT affected. The affected orders are correctly created and active in the background, and incoming transfers will still be automatically allocated as expected.
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Current Status: Our team is aware of the issue and is actively working on a fix. The resolution is expected to be included in the upcoming App Update 3.0.4, which is scheduled for release in the next two weeks.
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Next Steps: • You can still complete these orders by transferring the exact amount in the exact currency from your bank account. • The fix for this issue is expected in App Update 3.0.4. • Users will need to update their app once the new version is available to resolve the display issue. • In the meantime, users can close and reopen the app to return to the main screen if they encounter this blank screen.
We will provide updates, once the fix has been released.